Frequently Asked Questions
Welcome to Luvande! We are happy to answer your questions. Below you will find answers to frequently asked questions about shipping, returns, and payment.
How long does processing and shipping take?
If you place your order before 12:00, we will start processing it the same day. The processing time for your order is 1-2 business days. Shipping takes 5-7 business days. Shipping is free within Switzerland, Czech Republic, Greece, Hungary, Ireland, Italy, Poland, Romania, Spain, United Kingdom, United States, and Slovakia.
How much does shipping cost?
Within Switzerland, Czech Republic, Greece, Hungary, Ireland, Italy, Poland, Romania, Spain, United Kingdom, United States, and Slovakia, we offer free shipping on all orders.
How can I track my order?
After shipping, you will receive an email with a tracking number. You can check the status of your delivery on our Track Your Shipment page.
How can I initiate a return?
Please refer to our Refund Policy for detailed instructions on how to start a return.
What should I do if the item is damaged or incorrect?
If your shipment arrived differently or was damaged, please contact our customer service immediately. Please send a photo of the issue and your order number along with the information. We will investigate the problem and arrange a replacement delivery if necessary.
Which payment methods does Luvande accept?
We accept the following secure payment methods: Blik, Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay.
How can I contact customer service?
You can reach us using the contact details below or through the contact form here.
Company Information
Luvande is presented to you by L Business, registered in the Netherlands.
Company number: 9154340188
Address:
Neutronenlaan 27
Uden 5405 NH
Customer Service Contact:
- Email: support@luvande.com
- Phone: +31620781535
Business hours:
Monday to Friday from 9:00 AM to 5:00 PM.