Privacy Policy

This Privacy Policy describes how Luvande by L Business. ("we", "us", or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase from https://luvande.com/ (the "Website") or otherwise communicate with us (collectively the "Services"). For the purposes of this privacy policy, "you" and "your" mean you as a user of the services, whether you are a customer, a visitor to the website, or another person whose data we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using and accessing the services, you agree to the collection, use, and disclosure of your data as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access the services.

How we collect and use your personal information

To provide the services, we collect personal data about you from a variety of sources and have collected such data in the past 12 months as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the data collected about you to communicate with you, provide the services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the services, our rights, and the rights of our users or others.

What personal information we collect

The type of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term "personal data," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you provide to us directly through our services may include:

  • Basic contact information such as name, address, phone number, email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions.
  • Shopping information, including items you view, add to your cart, or add to your wishlist.
  • Customer support information, including information you provide when communicating with us, such as when you send a message through the services.

Some features of the services may require you to provide us with certain information about yourself directly. You may choose not to provide us with this information, but this may result in your inability to use or access those features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the services ("usage data"). For this purpose, we may use cookies, pixels, and similar technologies ("cookies"). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including sellers and service providers who collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, to fulfill our contract with you.
  • When you visit our website, open or click emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.

How we use your personal information

  • Provision of products and services. We use your personal data to provide you with the services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, as well as enabling you to leave reviews.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and sales messages via email, SMS, or mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites.
  • Security and fraud prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password, or other access credentials with others. If you believe your account has been compromised, please contact us immediately.
  • Communication with you. We use your personal data to support you and improve our services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. Specific information about the cookies we use in connection with operating our shop with Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including storing your actions and preferences), to conduct analytics and better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.

Disabling cookies

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies via the browser controls. Please note that removing or blocking cookies may affect your user experience and cause some services, including certain features and general functions, to not work properly or become unavailable. Furthermore, blocking cookies cannot completely prevent us from sharing information with third parties, such as our advertising partners.

You can configure your cookie settings on our website via our cookie banner (which appears when you first visit our website).

How we share personal information

Under certain circumstances, we may share your personal data with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

  • With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide you with services and advertise. Our business and marketing partners use your data in accordance with their own privacy notices.
  • If you instruct us, request, or otherwise consent that we share certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the services, our rights, and the rights of our users or others. 

 User-generated content

The services may give you the opportunity to post product reviews and other user-generated content. If you choose to post user-generated content in a public area of the services, that content is public and accessible to everyone.
We have no control over who has access to the information you provide to others and cannot guarantee that the parties who have access to this information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you share or receive from third parties.

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms, without restriction regarding their use by us or any third party. The inclusion of such links by us does not imply that we endorse the content of these platforms or their owners or operators, unless stated in the services.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us during transmission may not be secure. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, apply only under certain circumstances, and in some cases, we may refuse your request to the extent permitted by law.

  • Right of access/information. You have the right to request access to the personal data we have stored about you, including details about how we use and share your data.
  • Right to erasure: You have the right to request that we delete the personal data we have stored about you.
  • Right to rectification: You have the right to request that we correct inaccurate personal data we have stored about you.
  • Right to data portability: You have the right to receive a copy of the personal data we have stored about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
  • Restriction of processing: You have the right to require us to stop or restrict the processing of your personal data.
  • Withdrawal of consent: If we rely on consent to process your personal data, you have the right to withdraw that consent.
  • Objection: You have the right to challenge our decision if we refuse to process your request. You can do this by replying directly to our refusal.
  • Management of communication preferences: We may send you promotional emails. You can unsubscribe from receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as about your account or your orders.

You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable laws, you may designate an authorized representative to make requests to exercise your rights on your behalf. Before we accept such a request from an authorized representative, we require the representative to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable laws.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you have the right to challenge our decision by contacting us at the contact details below or by submitting your complaint to your local data protection authority.

Company Information

Luvande is presented to you by L Business, registered in the Netherlands.

Company number: 9154340188

Address:
Neutronenlaan 27
Uden 5405 NH

Contact for customer service:

Business hours:
Monday to Friday from 9:00 AM to 5:00 PM.